Returns

Thank you for shopping at HEVEA PLANET USA and joining us on our mission to leave greener fingerprints on the planet with eco-friendly natural rubber products!

We really hope that you enjoy your purchase. However, if you would like to exchange or return a product, or if in the rare case, it arrives to you damaged, then we will be happy to assist you.

Please follow the steps below based on the type of return/exchange:


GENERAL RETURNS

You retain the right to return your full or partial order within 14 days from receipt. To be eligible for a refund, the product(s) must be in new and unused and unopened condition, with all the original product inserts and accessories*.

The return shipping is at your cost, and you must pay for tracking so that you have proof of delivery here to HEVEA (save the receipt for your records).

If you would like to return a product:

  • Write to cs@heveaplanet.com within 14 working days of your product’s delivery with the following details:
    • The full name of the product you purchased
    • Your order number (begins with # at the top of the printout of your receipt)
    • The reason you would like to return the item
  • Send to the address below:
GULDHAMMER / HEVEA
4205 Wakefield Ct.
Virginia Beach, VA 23455
UNITED STATES
Att. Return: heveaplanet.com

  • Please place the product in a strong cardboard box or you can reuse the box in which you received the product. Make sure the package is securely sealed with tape
  • Send the item to us by Recorded Delivery/Registered Post and be sure to keep the receipt as evidence of posting. Recorded Delivery or Registered post refers to a postal service for which a signature is required upon delivery

Once we have received the return and confirmed the product's condition, we will send you an email confirmation, and the refund will be processed as soon as possible. Usually this happens within 5 working days of receiving the item, and always within 14 days of our confirmation of receipt email to you. Please note that all refunds will include the cost of the returned items and the original cost of shipment to you (not the return shipment cost) and will be sent to the same card used for purchase.

Of note, it is not possible to cancel/return an order by rejecting or not picking up your order without the prior consent of HEVEA.



EXCHANGE OF PURCHASES DELIVERED

You retain the right to exchange a product within 14 days from receipt. The product must be in new and unused and unopened condition, with all the original product inserts and accessories*.

The return shipping is at your cost, and you must pay for tracking so that you have proof of delivery here to HEVEA (save the receipt for your records).

If you would like to exchange a product:

  • Write to cs@heveaplanet.com working days of your product’s delivery with the following details:
    • The full name of the product you purchased
    • Your order number (begins with # at the top of the printout of your receipt)
    • The reason you would like to exchange the item
    • Which product you would like us to exchange your current product with
  • Send to the address below:
GULDHAMMER / HEVEA
4205 Wakefield Ct.
Virginia Beach, VA 23455
UNITED STATES
Att. Return: heveaplanet.com

  • Please place the product in a strong cardboard box or you can reuse the box in which you received the product. Make sure the package is securely sealed with tape
  • Send the item to us by Recorded Delivery/Registered Post and be sure to keep the receipt as evidence of posting. Recorded Delivery or Registered post refers to a postal service for which a signature is required upon delivery


RETURNS DUE TO DAMAGE OR DEFECT

In the rare circumstance that you wish to return a product due to damage or defect, please...

  • Email us within 24 hours of delivery at cs@heveaplanet.com and our customer service team will assist you.Include the following details:
    • The full name of the product you purchased
    • Your order number (begins with # at the top of the printout of your receipt)
    • Describe the issue with the product or the packaging
    • Attach detailed photos so that the issue can be clearly illustrated.


*You are liable for any diminished value of the goods, such as breaking the sealed packaging, which ensures that the product is sterile when we receive it. If the product has been used, we withhold the right to reduce the repayment or cancel the refunding payment completely.

2009

2009 - The Beginning

HEVEA launched its first Natural Rubber Pacifier, which quickly became popular among parents seeking a natural alternative. Soon after, the award-winning Panda Teether was introduced, marking the start of HEVEA’s collaboration with WWF.

2009 - The Beginning
2010

2010 - Alfie Arrives

Inspired by The Slow Death of the Rubber Duck, HEVEA launched Alfie the Rubber Duck as a natural alternative to plastic bath toys. Named after founder Terese’s son Alfred, Alfie quickly became part of the HEVEA family.

2010 - Alfie Arrives
2011

2011 - Smarter Everyday Solutions

HEVEA introduced the Pond Collection, one of the first natural rubber bath toy ranges designed without holes to help prevent mould and dirt build-up. This was followed by the HEVEA Placemat, created to make mealtimes cleaner and less messy.

2011 - Smarter Everyday Solutions
2012

2012 - A Friend Called Kawan

Inspired by a young boy she met at a rubber plantation in Malaysia and his bond with his duck, HEVEA created Kawan. Named after the Malay word for “friend,” Kawan became one of the brand’s most loved products.

2012 - A Friend Called Kawan
2013

2013 - The Star Ball

HEVEA launched the Star Ball as a natural alternative to plastic sensory balls, and it quickly became one of the brand’s most iconic products.

2013 - The Star Ball
2014

2014 - Innovation in Feeding

The HEVEA 2:1 Glass Baby Bottle is introduced with a protective Star Ball sleeve, helping little hands grip the bottle while protecting the glass from accidental drops.

2014 - Innovation in Feeding
2015

2015 - Safer Bath Time

HEVEA launches its first Bath Mats, helping create safer bathing environments for babies and toddlers.

2015 - Safer Bath Time
2016

2016 - Soothing Little Smiles

HEVEA expanded its product range with Teething Rings for natural teething relief and introduced its first wooden toys made from Fair Trade-certified rubberwood, reinforcing its commitment to responsible sourcing.

2016 - Soothing Little Smiles
2017

2017 - Expanding Beyond Baby

Rubberwood Stools are introduced, expanding HEVEA's focus into combing rubberwood from fallen trees and the natural rubber parts (socks and fingerprint top) helps the functionality of the stool

2017 - Expanding Beyond Baby
2018

2018 - Making Waves

HEVEA launches the Sand Shaper Trio beach set and Swim Fins, created from a belief that even beach toys can be designed differently bringing more natural materials to outdoor play while helping reduce our dependence on plastic.

2018 - Making Waves
2019

2019 - A World's First

HEVEA launched the world’s first coloured Natural Rubber Pacifier, introducing the debut collection, Mellow Malay.

2019 - A World's First
2020

2020 - Growing A Forest

HEVEA launched Swim Walkers and partnered with Tree-Nation to create the HEVEA Forest in the Amazon, supporting biodiversity and reforestation efforts.

2020 - Growing A Forest
2021

2021 - New Categories, New Impact

Inspired by the adoption of rescue dog Freddy, HEVEA expanded into pet products beginning with the Star Ball and Moon Ball toy, which is also designed around safety and thoughtful design. The same year, HEVEA also launched Splash Toys and became Vegan Certified.

2021 - New Categories, New Impact
2022

2022 - Innovation with Purpose

HEVEA expanded into menstrual care with the Loop Cup, supported Women-to-Women initiatives including reusable bag projects and efforts to combat period poverty, and became a Certified B Corporation.

2022 - Innovation with Purpose
2023

2023 - Supporting Every Feeding Journey

The Wide Neck Baby Bottle and Breast Shield are launched, giving families even more feeding choices and flexibility.

2023 - Supporting Every Feeding Journey
2024

2024 - Continuing to Grow

HEVEA continues to expand its pet collection with the Planet Ball, Licking Mat, collapsible travel bowl, and poo bags - practical solutions designed to support everyday adventures with our four-legged family members.

2024 - Continuing to Grow
2025

2025 - Bath Mats for Everyone

HEVEA expands its bath mat collection with products designed for adults, available in multiple colours, shapes, and sizes.

2025 - Bath Mats for Everyone
2026

2026 - Beyond Products

HEVEA’s mission extends beyond creating products by supporting women, local communities, and sustainable initiatives. Through work-from-home opportunities, Women-to-Women programs, and partnerships focused on health and social impact, HEVEA helps create meaningful opportunities while prioritizing responsible practices through certifications and partnerships that benefit both people and the planet.

2005